CRM and ERP
including custom and legacy systems
AI process automation
They sort out email and documents. We start with one process, measure the result and only then scale.
Which processes are worth automating
The best candidates are repetitive, based on text or documents, and take up more of your team's time than they are worth. Below are typical cases.
Enquiry and lead qualification
AI reads enquiries from forms and email, assesses their quality, fills in CRM data and passes ready leads to the right person.
Drafts of offers and quotes
Based on the enquiry, price list and previous offers, we prepare a draft that the salesperson only checks and sends.
Email inbox handling
Messages are classified, assigned to people and given a suggested reply. The team approves instead of writing from scratch.
Document processing
Invoices, orders, contracts and scans: we extract the data and pass it to your systems without manual retyping.
Reports and summaries
Regular reports and summaries from many sources are created automatically, ready to read.
Data synchronisation and clean-up
Data in your CRM, shop and accounting system stays consistent, and duplicates and gaps are caught as they happen.
Not every process needs AI
The biggest mistake is reaching for a language model where a simple rule would do. Here is how we match the approach to the task.
Rules and plain code
- Used for
- Tasks with clear-cut rules
- Predictability
- Full
- Running cost
- Lowest
- Control and audit
- Simple
- Example
- Calculating a price from a price list
Language model (LLM)
- Used for
- Understanding and generating text, classification, summaries
- Predictability
- High, but not one hundred percent
- Running cost
- Medium (model usage fee)
- Control and audit
- Requires logging of responses
- Example
- Summarising a customer enquiry
AI agent
- Used for
- Multi-step processes with exceptions
- Predictability
- Lowest, requires supervision
- Running cost
- Highest
- Control and audit
- Requires tracking every step
- Example
- Gathering data from several systems and preparing a decision
If after our conversation it turns out your process is better done with plain code or an off-the-shelf tool, we'll tell you straight. We use a language model where it genuinely gives an advantage.
How do we work together?
01
Process map
We go through the processes in your company and choose the one where automation gives the biggest effect with the least risk.
02
Defining success
We decide what we measure: time saved, number of errors, response time. Without this it's impossible to judge whether the implementation paid off.
03
Prototype on one process
We build a working version on real data, with human approval. We test on edge cases, not just typical ones.
04
Measurement and decision
We compare the results with the baseline and decide together: roll out, improve or stop at this stage.
05
Production and maintenance
We launch the automation with monitoring and alerts, then develop it and extend it to further processes.
Low-code or code? We match it to the process
Tools such as n8n or Make are great for many tasks. Not every task, however, can sensibly rely on them alone.
A low-code tool is enough if…
- the process is simple and well described,
- a mistake doesn't cost much and is easy to fix,
- the volume is moderate,
- the integrations fit within ready-made connectors.
We write code if…
- the process is critical for the company and mistakes are costly,
- extensive error handling, queues and retries are needed,
- detailed permissions and a full audit trail are required,
- we integrate with a system without a ready connector or with a legacy ERP.
In both cases we take care of the same things: logging, monitoring and alerts, error handling, permissions and GDPR compliance, including hosting data in the European Union where you require it. Automation that works in a demo but can't handle exceptions is not an implementation.
What we connect automations with
The value appears when automation works inside your systems, not next to them.
Email and calendar
Gmail, Outlook, shared mailboxes
E-commerce
PrestaShop, WooCommerce, Shopify
Multichannel sales platforms
Base (formerly BaseLinker)
Accounting and invoicing
automated document flow
Documents and files
Google Drive, SharePoint, PDF, scans
Team messengers
Slack, Teams, notifications
Custom APIs and databases
any documented system
We are ready for new challenges
Do you want to grow your business?
Just give us a call or fill out the short contact form. We'd be happy to talk about your idea. We will prepare a free quote and propose beneficial solutions. Contact us, and we'll take care of the rest!
Development
Design
Marketing
Support & Growth
01
Mobile Apps
Native and cross-platform mobile apps for iOS and Android – from UX design to App Store and Google Play publishing.
Customer reviews
Still unsure? See what our satisfied clients have to say about us. We've successfully completed hundreds of projects. Read a few reviews and see for yourself why working with us is worth it!
Who benefited from our web solutions?
Get to know the companies that already chose our solutions. We prepare a unique concept for each client tailored to their business model and marketing goals.
Let's build together
Your business!
Contact us
Your project here!
